1.1. The Client Agreement encompasses: appendices, modifications, supplementary agreements, and authorizations that the Client must accept in connection with the services delivered by the Company. The “Client Agreement” sets out the framework of cooperation between the Broker and the Client, while also defining the rights and obligations of both Parties arising from the provision and execution of such services.
1.2. Pursuant to the “Client Agreement,” the Customer gains the right to initiate transactions involving securities and other financial instruments.
1.3. According to the “Client Agreement,” the Broker undertakes to render the following services:
(a) granting access to the trading systems, specifically the software enabling electronic transmission of data via a personal computer, laptop, or another device connected to an authorized modem or data network designated by the Company;
(b) providing the means to use relevant interactive programs and services associated with trading on the financial markets, allowing the Client to:
1.4. Before entering into cooperation, the Client shall read, understand, and accept all provisions of the “Company’s Client Agreement.”
1.5. By signing the “Client Agreement,” the Client acknowledges and agrees that the Broker reserves the right to amend, expand, rename, or maintain the list of services offered under this Agreement. The Company is obliged to notify the Client of such modifications in line with the notification procedure described herein.
In accordance with the General Terms, such amendments or renaming of services shall take effect five (5) business days after the Client has been informed, as detailed in section 4.
1.6. All financial instruments traded by the Client under this Agreement are settlement-based. The Client must be aware that no physical delivery of the underlying asset or currency occurs at the moment of contract execution.
1.7. The Client agrees to recognize and accept the following provisions:
(a) the Broker may carry out trading operations and other supplementary services as may be periodically confirmed in writing between the Client and the Company;
(b) the Broker does not provide investment advice or guidance in relation to any transaction undertaken pursuant to the “Client Agreement”;
(c) the Broker has no responsibility for managing or overseeing the Client’s investments;
(d) the execution of any orders placed by the Client shall not be construed as the Company’s endorsement or recommendation of such transactions;
(e) the Broker issues various risk disclosures both within the “Client Agreement” and through the online trading platform;
(f) unless expressly set out in a written agreement, the Broker shall not act as trustee nor offer personalized recommendations to the Client regarding securities or financial instruments;
(g) the Client accepts full responsibility for evaluating his or her own transactions, taking into account personal objectives, obligations, and the potential risks and benefits of entering into such transactions;
(h) the Client acknowledges that no information, notice, or communication from the Broker should be treated as advice or recommendation concerning any transaction.
2.1. Prior to opening a trading account, the Client must complete the registration procedure on the Company’s official website. This requires filling out the application form for account opening and confirming acceptance of the “Client Agreement.”
2.2. During registration, the Client may select one of the available account types. The conditions and particular features of each account type are published on the Company’s official website and form an integral part of the “Client Agreement.”
2.3. The Client bears sole responsibility for providing accurate and truthful information, as well as for any consequences arising from incorrect, incomplete, or invalid data.
2.4. Once registration is finalized and the “Client Agreement” has been signed, the Company will establish a trading account for the Client. Access credentials (login and password) will then be generated and provided, allowing entry into the Personal Area and Trading Terminal. These credentials are required both for identification in trading activities and for management of the account and related funds.
The login is issued once and cannot be modified. The password may be changed at any time by the Client or upon request from either party, and the Client may change it independently without informing the Company.
2.5. All Client accounts shall be denominated in euros.
2.6. Each Client trading account is automatically integrated with the trading platform.
2.7. Upon initial registration, the newly opened trading account is linked directly to the trading platform.
2.8. If the Client intends to employ unique or highly aggressive trading strategies, he or she must notify the Broker in advance. The Company may then request documentation proving the Client’s qualifications as a professional trader or investor. Should the Client decline to provide such proof, the Company reserves the right to suspend services, restrict access to the account, and annul executed trades and their outcomes. The Client, however, is under no obligation to supply such evidence.
2.9. The Client undertakes full responsibility for safeguarding the confidentiality of account access data and for all trading and non-trading transactions executed on the platform or the Company’s website using those credentials.
2.10. In the event the Client loses the password, the Broker may reset it upon the Client’s request. Prior to resetting, the Client must undergo an identification process using the available verification methods.
3.1. Rights of the Client
3.1.1 The Client is entitled to communicate with the Broker or authorized third-party service providers to receive quotations and market information for trading purposes.
3.1.2 The Client has the right to access trading activities on financial markets via the trading platform provided by the Broker.
3.1.3 Upon request, the Client may obtain up-to-date information regarding the status of their trading account, subject to direct communication with the Broker.
3.1.4 The Client may manage and withdraw funds from the Personal Account at any time deemed convenient.
3.1.5 The Client may submit instructions, requests, and orders to the Broker concerning trading operations exclusively through the Personal Account or by telephone.
3.2. Client Warranties
3.2.1 The Client confirms full legal capacity and competence to act.
3.2.2 The Client acknowledges that the “Client Agreement” does not breach any laws, regulations, or rights applicable to them in their country of residence.
3.2.3 All information supplied by the Client under the “Client Agreement” shall be complete, correct, and accurate.
3.2.4 The Client accepts liability for any consequences that may arise from their actions in connection with the “Client Agreement.”
3.2.5 The Client agrees to be the sole authorized user of the trading account and is responsible for keeping personal data and access codes confidential.
3.2.6 The Client warrants that the funds used are lawfully obtained and their use is legitimate.
3.2.7 The Client guarantees that all funds transferred into the trading account are of legal origin and lawful possession.
3.3. Client Obligations
3.3.1 The Client undertakes to comply with all terms and responsibilities set forth in the “Client Agreement,” its annexes, and information published on the Company’s website.
3.3.2 All payments must be made strictly in line with the “Client Agreement.”
3.3.3 The Client must provide accurate and current identification details and promptly notify the Company of any changes. Failure to do so will render the Client responsible for any resulting consequences.
3.3.4 The Client shall not disclose access codes or other identifying information to third parties that are used to perform trading operations or manage the trading account and funds.
3.4. Broker Rights
3.4.1 The Broker is entitled to require the Client to fulfill all obligations under the “Client Agreement.”
3.4.2 For identification purposes, the Broker may request necessary information and documents from the Client to facilitate account opening and trading or non-trading activities.
3.4.3 Should the Client fail to comply with the terms of the “Client Agreement,” the Company has the right to suspend or terminate the Client’s access to services unilaterally.
3.4.4 To prevent fraud, money laundering, or other conflicts, the Broker may at any time request identity verification from the Client or registration confirmation for legal entities, in line with Section 7 of the “Client Agreement.”
3.4.5 If the Client employs trading systems that exploit vulnerabilities in the Company’s software, the Broker may declare any such positions void and close them at the current market price at its discretion.
3.4.6 The Company may restrict the use of automated trading systems (Expert Advisors) or suspend account access entirely if the Client is deemed to cause undue strain on Company services.
3.4.7 If a trade has been altered or cancelled by a liquidity provider, the Company may correspondingly amend or annul the Client’s trade.
3.4.8 In the event of outstanding debt, the Broker may apply the available balance from the Client’s trading account to cover the obligation.
3.4.9 The Broker may forcibly close (liquidate) the Client’s open positions without prior notice if the account’s Margin Level falls below 80% of the required maintenance margin (a “Margin Call” situation).
If the Margin Level falls further, below 20% of the required maintenance margin (a “Stop Out” situation), the Company is obliged to begin closing loss-making positions.
3.5. Broker Guarantees
3.5.1 All information provided by the Client shall be safeguarded by the Company in compliance with the privacy and data protection rules outlined in Section 8 of this Agreement.
3.5.2 Within 24 hours of receiving a valid request, the Broker will supply the Client with the necessary details concerning the status of their trading account.
3.5.3 The Client acknowledges that the Broker does not act as a tax agent. Accordingly, the Client assumes full responsibility for all tax obligations, including reporting and payment of any taxes arising from or related to transactions conducted under the services of the Company.
3.6. Broker Commitments
3.6.1 Upon successful completion of the Client’s registration, the Company will establish a personal trading account, after which the Client may commence trading.
3.6.2 The Broker shall provide the Client with the ability to conduct trading and non-trading operations on financial markets in accordance with the procedures and conditions specified in the “Client Agreement.”
3.6.3 The Company undertakes to deliver its services strictly in compliance with the terms of the “Client Agreement.”
4.1 The Broker may establish communication with the Client through the following means:
(a) by electronic mail (email);
(b) through the internal messaging function of the trading platform;
(c) by means of facsimile transmission;
(d) by telephone contact.
4.2 The Company will rely on the latest contact details provided by the Client for communication purposes. The Client may not subsequently contest that information delivered to those details was invalid or incorrect.
4.3 Any documents, notifications, reports, confirmations, correspondence, requests, or other forms of communication shall be considered duly received by the Client as follows:
4.5 After the lapse of three (3) calendar days from the date the Company has transmitted a notification via the internal mail of the Client terminal, the Client agrees that the Broker may delete such messages regardless of whether they have been accessed.
4.6 The Client expressly consents to the Company recording telephone and oral communications with the Client. These recordings remain the property of the Broker and may be used as valid evidence of requests, instructions, or other interactions between the Client and the Company.
5.1 For the execution of trading transactions, the Broker may request that the Client fund their trading account by transferring money to the Company’s accounts through any method of payment approved by the Company.
5.2 The Client understands and agrees that funds shall be credited to their trading account on the date the transaction terms are completed, minus any applicable transfer charges or third-party fees incurred.
5.3 The Client has the right, subject to the provisions of the “Client Agreement,” to withdraw at any time the funds available in their trading account. Withdrawals are generally processed using the same method previously applied for funding and directed to the same bank account or payment system through which deposits were originally made.
5.4 All deposits and withdrawals must be made exclusively in euros (EUR).
5.5 If the Client wishes to deposit or withdraw funds from their trading account, the following shall apply:
(a) the Company will not process any payment to or from a third party, and both the payer and recipient must be the Client;
(b) withdrawals shall, wherever possible, be made to the same account or through the same method used to fund the account; if the initial method cannot be used for withdrawals (e.g., terminals, cards), then payment must be made by bank transfer to an account in the Client’s name;
(c) where different currencies or funding methods have been used, withdrawals shall be allocated on a proportional basis across each method and currency.
5.6 Deposited funds will be credited to the Client’s account within one (1) business day.
5.7 Should the withdrawal amount, including fees, exceed the free margin of the account, the Broker reserves the right to decline the request. Withdrawals from accounts with open positions are restricted to the available free margin.
5.8 The Company shall process any withdrawal request submitted by the Client within five (5) business days.
5.9 All fees, costs, and charges levied by banks, exchanges, depositories, clearing agents, or other intermediaries in connection with settlements or transfers between the Parties shall be borne by the Client.
5.10 The Client acknowledges that if the funding of their account is delayed due to a software malfunction, the Broker may manually credit the account upon the Client’s notification of the issue to the Support Team.
5.11 At the Client’s discretion, additional funds may be transferred to their trading account either to replenish balances or to maintain open positions. The Company is not obliged to send requests or margin calls requiring such deposits.
5.12 The Broker reserves the right to impose limits on minimum and maximum transaction amounts for both deposits and withdrawals, depending on the payment method.
5.13 In accordance with the “Client Agreement,” the Company may charge commissions or other fees for services rendered. Any such amounts, including costs incurred on behalf of the Client, may be withdrawn directly from the Client’s account without additional approval.
5.14 The Company may pay or receive commissions, fees, or non-monetary benefits from affiliated entities or third parties in accordance with applicable law. In addition, referral fees may be paid to third parties introducing new clients. The Client agrees that separate disclosure of such arrangements is not required.
5.15 Accounts left inactive and unfunded for more than three (3) consecutive months may be blocked and automatically archived. Archived accounts are no longer accessible using previously issued login credentials. To restore access, the Client must submit a formal request to Customer Support. Within three (3) business days of such request, the account will be reactivated and confirmation sent to the Client’s registered email.
5.16 Accounts that remain inactive for over three (3) months may be permanently deleted and cannot be restored.
5.17 In cases where an account is inactive for more than three (3) months but retains a deposit balance, the Company may charge an annual account maintenance fee of €20 to keep the account open.
5.17.1 Each deposit may trigger a promotional bonus, effectively doubling the trading capital available. Withdrawals are conditional on generating a trading volume equal to the bonus within one hundred (100) days. If this requirement is met within the specified time, full withdrawal of funds is permitted immediately.
5.18 It is strictly forbidden for Clients to employ trading strategies intended to generate profits by intentionally creating negative balances across multiple accounts, whether held personally or in coordination with others. If such practices are discovered, the Company may offset the negative balance of one account against the funds of another account belonging to the same Client.
5.19 Where justified, the Company may declare specific transactions executed on its servers as non-marketable.
5.20 In circumstances involving significant liquidity reductions, the Broker may restrict or suspend trading in one or more instruments, or allow trading only in “Close Only” mode.
6.1 Full details of the Company’s Anti-Money Laundering (AML) policy can be accessed at the link provided by the Company.
7.1 As part of the Company’s AML programme, and in accordance with Know Your Customer (KYC) requirements, all Clients entering into a business relationship with the Company must undergo identification procedures. Ongoing monitoring of customer activity shall also be performed.
7.2 For individual Clients, identity verification may include review of:
7.3 Proof of residential address for individuals may be established using:
7.4 Identity verification shall be completed before the Broker processes any significant withdrawal request from the Client.
7.5 The Broker reserves the right to request additional documentation on a case-by-case basis in line with AML policies.
7.6 Where only copies of KYC documents are provided, these must be certified as true copies of the original by a recognized professional (lawyer, accountant, actuary, notary, judge, or senior government official).
7.7 If documents are submitted in a language not recognized as a working language of the Company, a certified English translation must be provided. Translations must be typed, signed by the translator, and attached to the original or certified copy.
7.8 Upon request, Clients must submit original KYC documents within thirty (30) calendar days.
7.9 While awaiting KYC documents, the Broker may suspend all non-trading operations on the Client’s account, including withdrawals.
7.10 Failure to provide required documents within thirty (30) calendar days may result in account freezing, closure of open positions at prevailing market rates, and blocking of funds, without prior consent of the Client.
7.11 For corporate Clients, the following documents may be requested:
(a) incorporation and constitutional documents issued by competent authorities;
(b) bank statements showing the company’s account;
(c) a power of attorney authorizing an individual to manage the trading account, including all necessary details of the Client, identity of the authorized person, and scope of authority. Such document must be signed by the company’s director and sealed;
(d) a resolution of the competent body appointing the company’s head;
(e) a copy of identification documents of the authorized representative (passport, driver’s license, ID card);
(f) all translation and certification requirements outlined in 7.6 and 7.7 must be met.
8.1 The Company undertakes to preserve the confidentiality of all Client data and shall not disclose it to any third party, except in the following circumstances:
8.2 The Broker retains the right to disclose the Client’s personal information to agents or service providers engaged by the Company. Furthermore, the Company may assign or transfer any of its rights or obligations under the “Client Agreement” to third parties, including licensed credit agencies or institutions that support the Company in the following:
8.3 The Broker grants Clients the right to access personal information held by the Company, or to request correction of inaccurate data, in accordance with data protection regulations. In order to exercise such rights, the Client must submit a written request. The Company may require additional information from the Client to process such requests efficiently.
8.4 The Broker may record or monitor telephone conversations, electronic correspondence, and other communications between the Client and the Company. Such recordings are intended to ensure security, compliance with laws, training purposes, and quality improvement of services.
8.5 The Broker may utilize cookies and IP tracking devices for the operation of the trading system, including but not limited to: storing usernames and passwords, monitoring system usage, personalizing Client services, and assisting navigation through the platform.
Cookies consist of data stored on the Client’s computer relating to system usage. IP addresses may be linked to personal data, and by tracking these, the Broker gains additional information. By granting permission for cookies and IP tracking, the Client consents to the Company’s use of such tools as part of system access and operation.
8.6 The Client acknowledges that any services provided over the Internet carry inherent risks. Despite precautions, the Client may be exposed to unauthorized programs from third parties, technical failures, data loss, misdirection of communications, or breaches of confidentiality. While the Company employs measures to ensure security, absolute elimination of risks cannot be guaranteed. Accordingly, transmissions through the trading system cannot be considered fully secure, and the Broker bears no liability for any breaches arising from such risks.
9.1 The Client accepts that the trading system is provided “as is” and without warranties of any kind, including but not limited to:
9.2 The Company shall not be responsible for any direct or indirect loss or damage caused by events outside its control. Such events include, but are not limited to, delays or inaccuracies in transmission of orders or data due to failures or malfunctions of communication, computer, or network systems.
9.3 In the case of quoting or execution errors, the Broker retains the right to correct or adjust affected accounts. Disputes arising from such errors shall be resolved exclusively by the Company, based on its analysis and discretion.
9.4 Internet delays in connections or data submissions may cause discrepancies between displayed prices on the platform and actual market quotes. The Broker strictly prohibits the use of latency arbitrage strategies that exploit such delays. If such practices are detected, the relevant transactions will be annulled, and adjustments or corrections may be made to the account at the Broker’s sole discretion.
9.5 The Client acknowledges that highly volatile market conditions, including the release of important financial news, may increase risks. During such periods, the requested price may not be available, and the Broker cannot guarantee execution at a stable or expected rate.
9.6 The Client agrees to indemnify and hold the Broker harmless from any liability, costs, damages, or expenses (including legal fees) incurred in connection with the provision of services, provided such liabilities are not the result of fraud, gross negligence, or willful misconduct on the part of the Company.
9.7 If the Client breaches any provision of the “Client Agreement” and such breach results in loss, damage, costs, or expenses for the Company, the Broker reserves the right to debit the Client’s accounts without prior consent. Where account balances are insufficient, the Client must replenish funds to cover the Company’s claims.
9.8 Once the Broker has notified the Client of any losses, the Client must settle the claims within ten (10) business days.
9.9. Payment for Inactivity
9.9.1 If the Client has not executed trades for 365 consecutive days and all positions are closed, starting from the following calendar month a maintenance fee of €10 per month shall be deducted from the account.
9.9.2 This fee is deducted solely from the Client’s personal funds. Any promotional bonuses or credited incentives cannot be used for account maintenance payments.
9.9.3 If the Client’s personal funds are insufficient, the Broker may debit the required amount from other accounts belonging to the Client, recalculated at the Company’s prevailing exchange rate.
9.9.4 After 365 days of inactivity, accounts will be archived. Reactivation is possible upon request to the Support Team, subject to settlement of all outstanding fees.
10.1 Both Parties are released from liability for non-performance or improper performance of obligations under the “Client Agreement” if caused by extraordinary circumstances that could not have been foreseen or avoided. Such events include, but are not limited to: fires, floods, epidemics, power or communication outages, natural disasters, acts of terrorism, riots, governmental actions, embargoes, wars, or armed conflicts. Liability is excluded unless the defaulting Party contributed to or caused the delay.
10.2 Liability exclusions also apply to unlawful acts committed against the Company, its employees, or property, including hacking attacks or other illegal actions directed at the Company’s servers.
10.3 In the event of force majeure, the Broker may, without prior notice to the Client, take any of the following measures:
10.4 A Party affected by force majeure must notify the other within twenty (20) calendar days of the event’s commencement. Failure to notify within this period forfeits the right to rely on force majeure as grounds for exclusion of liability.
11.1 Any complaint regarding the Broker’s services under the “Client Agreement” shall be submitted by the Client to the Helpdesk for investigation and resolution.
11.2 Deadlines for submission of claims are as follows:
11.3 A claim must include:
(a) Client’s full name,
(b) trading platform login,
(c) detailed description of the issue.
11.4 Claims concerning trading must additionally include:
(a) date and time of the issue (platform time),
(b) ticker symbol of the disputed position or pending order.
11.5 Claims must not contain:
(a) emotional or subjective commentary,
(b) offensive remarks about the Company or staff,
(c) use of profanity.
11.6 The Company may reject claims that fail to comply with requirements set forth in clauses 11.2–11.5 and 11.8.
11.7 Accepted claims will be reviewed by the Company, and a decision will be rendered promptly.
11.8 If further information or documents are required from the Client, the review period will begin only upon receipt of the requested materials.
11.9 For trading disputes, the Client acknowledges that server log files maintained by the Company serve as the authoritative source of information, taking precedence over terminal log files or other evidence.
11.10 Claims will not be accepted for unexecuted orders if advance notice of server maintenance was provided to the Client.
11.11 If a claim is upheld, compensation will be credited to the Client’s account within one (1) business day. Compensation will not include lost profits, consequential damages, or intangible losses.
11.12 In resolving disputes, the Company reserves the right to reference prices, rates, or data from other brokers or market makers for comparison.
12.1 The “Client Agreement” is governed by the laws of the Marshall Islands.
12.2 Disputes arising under this Agreement shall first be attempted to be resolved through negotiations. If unsuccessful, disputes shall be referred to the courts of the Marshall Islands.
12.3 Both Parties irrevocably submit to the exclusive jurisdiction of the courts of the Marshall Islands for claims and disputes relating to this Agreement. Nothing herein prevents the Company from pursuing claims against the Client in another jurisdiction.
12.4 Each Party waives any objections regarding:
13.1 The “Client Agreement” becomes binding once the Client’s account is opened and approved.
13.2 The Agreement remains in force until formally terminated.
13.3 The Client may terminate the Agreement with fifteen (15) days’ written notice, provided no open positions, debts, or obligations remain. Termination does not release the Client from prior liabilities.
13.4 If the Client holds open positions at termination, the Company may close them at current market prices. Any positive balance, after deductions, shall be returned if no obligations remain.
13.5 The Company may terminate the Agreement by providing fifteen (15) days’ prior written notice.
13.6 Grounds for immediate termination include:
13.7 With prior notice, the Company may suspend or fully terminate the Client’s access to services. Balances will be returned subject to the conditions of this Section.
13.8 Termination does not affect completed transactions or previously established rights.
13.9 Provisions relating to risk, liability, confidentiality, indemnity, and data protection survive termination.
14.1 Events of default include, but are not limited to:
14.2 Upon default, the Company may, without notice:
15.1 In case of discrepancies between translations, the English version prevails.
15.2 The Company may amend the Agreement at its discretion, with notice to the Client. Unless otherwise specified, amendments take effect the following calendar day.
15.3 The Company may assign or transfer rights and obligations to third parties with fifteen (15) days’ prior notice.
15.4 If the Company ceases providing services, the Client must be notified fifteen (15) days in advance. Funds will be returned after closure of positions.
15.5 This Agreement binds heirs and successors. The Client may not assign rights or obligations without written consent. Unauthorized assignments are void.
15.6 In the event of death, the Client’s heirs or legal successors may claim account balances, but not trading rights.
15.7 The Broker may suspend services at any time for reasons it deems sufficient, without prior notice.
15.8 For the purposes of this Agreement:
Effective assistance on various aspects of your trading account and other financial activities related to trading on the broker's platform.