Documents

 This document sets out the rules and conditions under which the Company compensates Clients for losses incurred due to a negative balance on a trading account.

 

Conditions of Application

 

• Clients can be both individuals and legal entities (retail and professional clients). However, the Policy does not apply to:
  • clients whose activities are regulated by financial supervisory authorities;
  • funds managed by such companies;
  • legal entities recognized as professional clients in certain cases.
  
  
• Applies to all types of CFD accounts, except those specifically intended for exchange-traded instruments.
  
  

Compensation Procedure

 

A negative balance most often occurs in margin trading.

• Within two business days after the occurrence of a negative balance, the Client must send a request to the support service by email.
  
  
• The Company reviews the request and decides on the adjustment (full or partial).
  
  
• If the Client has multiple accounts, their balances are summed up.
  
  
• At the Company's discretion, the compensation amount may be credited to the Client's account in the full amount of the negative balance, but not more than 50,000 euros (or the equivalent in the account currency).
  
  

Grounds for Refusal

 

The Company has the right to refuse the application of the policy if:

• the negative balance did not arise from the client's trading activity (for example, due to commissions);
  
  
• the balance became negative due to the client's violation of service conditions or market rules (including the legislation of the United Kingdom, the country of residence, or EEA countries);
  
  
• the client's jurisdiction already provides for mandatory negative balance protection by law (for example, in Germany);
  
  
• the client participated in the Company's bonus programs;
  
  
• the negative balance arose under conditions of extreme market volatility or instability.